Software Maintenance

Utilizing our multiyear expertise supporting and maintaining software applications, systems, and solutions, CyberVision offers maintenance services for software projects developed by both in-house and 3rd parties in accordance to CMMi level 5 standards.

CyberVision's professional teams of maintenance and support engineers provide application support for large, mid-size and small companies. We are experienced in maintaining software systems of varying complexities; stand-alone products, small and medium applications, distributed systems and custom software solutions.

Our services include:

Application Hosting & Hardware Maintenance:

• Managing continuity and resolving hardware issues
• Application continuity management
• Availability management
• Capacity management to Legacy product maintenance
• Component development and upgrades
• Support of multiple platform versions
• Localization and customization of core products
• Application hosting on dedicated servers

Offshore Software System/Product/Application Maintenance:

• Corrective Software Product Maintenance: Resolution of corrective and incidental issues and errors
• Preventive Software Product Maintenance: Planning and implementation of actions to avoid future problems based on past incidents, anticipation, feedback, and continuous improvements
• Adaptive Software Product Maintenance: Making application adaptations that are influenced by external factors
• Perfective Software Product Maintenance: Applying functional modifications

Helpdesk & Support:

• Levels 1, 2, and 3
• Receipt, acknowledgement, distribution, plan for closing issues registered by users. Responsibility is carried out by the issue coordinator.
• For issue communication, various tools including client's application and e-Mail will be used. (3rd level: answer questions and resolve technical issues reported by client’s personnel).

Incident Software Product Management

• Product modification management.
• Software product development maintenance and renewal.
• Product configuration control.
• Program management and distribution-software outsourcing.
• Dedicated team 24/7 support.
• Rapid time-to-realize and time-to-market the software product.

Maintenance Service Level Agreement (SLA) for the following:

• Legacy product maintenance.
• Component development and upgrades.
• Support of multiple platform versions.
• Localization and customization of core products.