Software Maintenance

Utilizing our multiyear expertise supporting and maintaining software applications, systems, and solutions, CyberVision offers maintenance services for software projects developed by both in-house and 3rd parties in accordance to CMMi level 5 standards.

CyberVision's professional teams of maintenance and support engineers provide application support for large, mid-size and small companies. We are experienced in maintaining software systems of varying complexities; stand-alone products, small and medium applications, distributed systems and custom software solutions.

CyberVision, Inc Offshore Software Maintenance Services

Our services include:

Application Hosting & Hardware Maintenance:

Managing continuity and resolving hardware issues
Application continuity management
Availability management
Capacity management to Legacy product maintenance
Component development and upgrades
Support of multiple platform versions
Localization and customization of core products
Application hosting on dedicated servers

Offshore Software System/Product/Application Maintenance:

Corrective Software Product Maintenance: Resolution of corrective and incidental issues and errors
Preventive Software Product Maintenance: Planning and implementation of actions to avoid future problems based on past incidents, anticipation, feedback, and continuous improvements
Adaptive Software Product Maintenance: Making application adaptations that are influenced by external factors
Perfective Software Product Maintenance: Applying functional modifications

Helpdesk & Support:

Levels 1, 2, and 3
Receipt, acknowledgement, distribution, plan for closing issues registered by users. Responsibility is carried out by the issue coordinator.
For issue communication, various tools including client's application and e-Mail will be used. (3rd level: answer questions and resolve technical issues reported by client’s personnel).

Incident Software Product Management

Product modification management.
Software product development maintenance and renewal.
Product configuration control.
Program management and distribution-software outsourcing.
Dedicated team 24/7 support.
Rapid time-to-realize and time-to-market the software product.

Maintenance Service Level Agreement (SLA) for the following:

Legacy product maintenance.
Component development and upgrades.
Support of multiple platform versions.
Localization and customization of core products.

Software Development

Our Architects and System Engineers, using modern and inventive techniques, create system designs based on a consistent set of rules, guidelines, and procedures so that everyone knows the expectations from the beginning.

Wireless Technologies

CyberVision is focused on providing solutions using next generation wireless technologies such as Wireless IP Telephony, 3.5G and 4G wireless networks, WiFi, etc.

Microprocessor Design & Development

CyberVision offers design and development of various types of microprocessors and micro-controllers.

Digital Signal Processors (DSP)
Network Processors
Multi-Purpose processors (MPS)

VOICE over IP

IP telephony is one of the most perspective directions in today's telecom market. CyberVision builds VoIP software systems and develops firmware (microcode) for VoIP hardware equipment.

Global VoIP Management System (“SoftSwitch”)
Enterprise VoIP Management system
VoIP Hardware Telephone
Enterprise VoIP PC-Client
CENTREX System
Enterprise VoIP PBX
VoIP to Wireless Bridge
Residential VoIP Gateway
PSTN to VoIP PC Card
Full-Scale VoIP Solutions

DSP Design & Development

Digital Signal Processors (DSP) are used for building low-budget end-user devices for voice telephony, analog and digital modems, and short-distance wireless hardware. CyberVision offers the design and development of firmware modules for DSP equipment provided by vendors such as Texas Instruments, Motorola, 3DSP, etc. or proprietary.