Software Maintenance
Utilizing our multiyear expertise supporting and maintaining software applications, systems, and solutions, CyberVision offers maintenance services for software projects developed by both in-house and 3rd parties in accordance to CMMi level 5 standards.
CyberVision's professional teams of maintenance and support engineers provide application support for large, mid-size and small companies. We are experienced in maintaining software systems of varying complexities; stand-alone products, small and medium applications, distributed systems and custom software solutions.
Our services include:
Application Hosting & Hardware Maintenance:
- Managing continuity and resolving hardware issues
- Application continuity management
- Availability management
- Capacity management to Legacy product maintenance
- Component development and upgrades
- Support of multiple platform versions
- Localization and customization of core products
- Application hosting on dedicated servers
Offshore Software System/Product/Application Maintenance:
- Corrective Software Product Maintenance: Resolution of corrective and incidental issues and errors
- Preventive Software Product Maintenance: Planning and implementation of actions to avoid future problems based on past incidents, anticipation, feedback, and continuous improvements
- Adaptive Software Product Maintenance: Making application adaptations that are influenced by external factors
- Perfective Software Product Maintenance: Applying functional modifications
Helpdesk & Support:
- Levels 1, 2, and 3
- Receipt, acknowledgement, distribution, plan for closing issues registered by users. Responsibility is carried out by the issue coordinator.
- For issue communication, various tools including client's application and e-Mail will be used. (3rd level: answer questions and resolve technical issues reported by client’s personnel).
Incident Software Product Management
- Product modification management.
- Software product development maintenance and renewal.
- Product configuration control.
- Program management and distribution-software outsourcing.
- Dedicated team 24/7 support.
- Rapid time-to-realize and time-to-market the software product.
Maintenance Service Level Agreement (SLA) for the following:
- Legacy product maintenance.
- Component development and upgrades.
- Support of multiple platform versions.
- Localization and customization of core products.
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