Telecom Service Provisioning System (netSPARK)

Today two major technological forces drive telecommunication: the wireless cellular networks and the Internet. These forces create demand for new services, increased bandwidth, and ubiquitous connectivity.

The next-generation mobile systems will be based solely - or to a large extent - on the IP protocol. As Communication Service Providers (CSP) migrate from traditional telephony services to IP-based services, they rely on their Operations Support Systems (OSS) to help manage their day-to-day operations.

However if these systems are not properly integrated with all necessary collaborative systems, CSP’s will not operate at maximum efficiency.

The Provisioning component of the OSS suite performs the translation of a customer order into an actual service for that customer. A provisioning system’s function is to ensure that services and applications provided to end users are consistent and reliable. It ensures that customers receive the proper configuration of network services, network operators receive accurate work orders, and the accounting department receives accurate reports and statistics.

A properly implemented provisioning system should streamline service deployment, activation and support, while decreasing service activation overhead, maintenance, and end of life support for discontinued services.

Through tight integration with collaborating systems such as accounting, billing, and inventory, CyberVision’s Provisioning and Activation solution (netSPARK) provides a single, unified integration point for accurate real-time service provisioning. netSPARK automates provisioning tasks while maintaining a central database of supported services and applications.

netSPARK features:

• Service & Applications Directory: An extensive database containing accurate information about available services and applications, which enables the unified management of different service classes (ATM, Ethernet, Frame Relay, VoIP, future services).

• Network Layer Provisioning: Extensive support for automating network equipment configuration and maintenance, with the ability to resolve faults in end user equipment configurations.

• Change & Configurations Service Management:
  • perform new service rollouts and add them to the services and applications directory
  • perform service deactivation and equipment decommissioning
  • ensure proper configuration and security policies

In the event equipment faults or errors occur that the provisioning system is unable to resolve, netSPARK can initiate fault ticket creation and/or workforce ticket assignment processes.

CyberVision’s netSPARK can automate and optimize the entire service provisioning process. netSPARK improves the overall inventory provisioning, resource assignment, order management, service activation and fulfillment, service levels, and last but not least, customer satisfaction.

Learn about metroPRO - Carrier Ethernet Provisioning System