17 - 21 OCT, 2021
Meet our team at GITEX Techology Week in Dubai
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Technical support

Multi-tiered technical support, system maintenance, and IT services for modern-day, dynamic organizations willing to streamline their operations and keep up with the fast pace of digital innovations

Technical support & IT services

CyberVision offers technical support, maintenance, and IT services for a broad variety of operating systems, business support systems, network management systems, web portals, etc. We manage system integration and data migration, system customization and business process optimization.

Our support services rest upon our long-acquired expertise in the IT operations and administration in such industries like Telecom, Financial, Retail, Logistics, Healthcare, Digital Entertainment, Manufacturing, Science, and others.

The accumulated knowledge of business policies and key performance metrics for different types of enterprise allows us to deliver our support services efficiently and with a minimal run-up time.

We also provide the day-to-day support of our own software solutions deployed at our clients and consult on integrations with the third-party solutions. Most importantly, we provide our system support services always in adherence to pre-agreed SLAs or target performance benchmarks.

Software support services

System administration, technical support, and break-fix services for specific software products. CyberVision’s support engineers can perform installation and configuration of new software products for your organization, set up user management policies, run regular updates, support your users on maintenance, troubleshooting, and usability issues.

Software installation and updates
Remote troubleshooting
Training and usability assistance
User management and security policies
Incident-based support
Application and data migration
Support of custom applications
Organization-wide IT support

Multi-tiered technical support

A multi-tier incident management solution that encompasses software applications and dedicated tech support engineers to ensure efficient issue handling and escalation. CyberVision’s team can set up and configure necessary software and implement/staff Tier 0 - Tier 3 tech support routines for your organization - from online help for standard issues to technical research and development of solutions to previously unknown issues.
  • Online support, chatbots, and self-help portals
  • Incident management software and escalation rules
  • Live user support
  • Technical issue resolution
  • In-depth technical assistance and troubleshooting
  • R&D for complex technical issues

Troubleshooting, maintenance, and technology upgrades

Long-term or incident-based troubleshooting, back-up, system update, health check, upgrades, and maintenance services for your software applications. CyberVision’s engineers provide full-stack system investigation, maintenance, and break/fix services for all popular types of software.

Technology planning
Retrofits and extensions
System testing and inspection
Remote troubleshooting
Performance and productivity optimization
Optimization planning
System improvements and integration
System upgrades and migration

Managed IT services

Managed IT and cloud infrastructure for your applications and technology stack. In addition to full-cycle technical support, CyberVision can take care of infrastructure management routines, cloud, security, and analytics solutions for your business.

Managed cloud infrastructure
Managed SaaS applications
Security management
IT communications
Data analytics
Helpdesk

CyberVision Advantages


01

Expertise

20+ years of experience in technical and IT support

02

People

Strong team of software engineers and support specialists

03

Full-cycle support

Tier 0 to Tier 3 support services according to industry’s best practices

04

Full-stack engineering

In-depth knowledge of modern technology stacks, enterprise software, and cloud services

05

Unique skill set & talent

Unique combination of strong technical support culture and vast experience in cutting-edge Big Data, Cloud, and IoT technologies

Leave us a message

We’d like to know more about your specific problem or need.

Don’t hesitate to get in touch.

We’d like to know more about

your specific problem or need.

Don’t hesitate to get in touch.